I just launched the 2nd edition of my book about customer experience and strategy. It has a bunch of case studies - from Apple, Google, Netflix, Walmart, an African hand pump, a New York City park, and the B-17 bomber - showing what happens when organizations fail to include the customer/user/recipient when they make big decisions. [more inside]
For the last few months I've been helping a group of Artists/Engineers/puppet makers called Rusty Squid to design, make and install the Book Hive in Bristol Central Library, UK. There's more info on MyModernMet. [more inside]
A collection of great first lines. Just launched this week. If you want to recommend a first line, please comment! Excited to share my first project with you, I've been an AskMeFi lurker for years.
I have finished a book, Customers Included, which explores the question, "Why do companies so often fail to give customers what they want?" The book includes case studies ranging from Apple, Netflix, and Google to African water pumps and Brooklyn's Prospect Park. [more inside]
For the last two weeks I have been creating desktop wallpapers based on book covers. The idea was sparked by a very old reddit post where one user asked why there weren't any high resolution images of book covers. I saw that and figured, "Why not high resolution, wallpaper ready versions of book covers?" And since they didn't exist, I started to make them. [more inside]
It feels like our world is spinning out of control. We see poverty, disease, and destruction all around us, and as we search for ways to make sense of the chaos, we're turning to new disciplines for answers and solutions. New, creative innovations are needed, and these new approaches demand different methods and different theories. This book is presented as a handbook for teaching and learning how to design for impact. In it, you'll learn how to apply the process of design to large, wicked problems, and how to gain control over complexity by acting as a social entrepreneur. You'll learn an argument for why design is a powerful agent of change, and you'll read practical methods for engaging with large-scale social problems. [more inside]