I just built a web-client for Pocket (getpocket.com - an online bookmarking/read-it-later service) with extra features the current Pocket web-client doesn't have (and I have more planned). Uses the power and ubiquity of Pocket, but adds features the current interface lacks. [more inside]
Let users reply to questions and record video feedback with audio from their microphone in your product without installing software. Watch your visitors get stuck in your product and hear them explain why. [more inside]
Beyond the Stacks is an interview podcast in which librarians, archivists, and information science professionals talk about the coolest experiences of their careers, and how they got there. [more inside]
I just launched the 2nd edition of my book about customer experience and strategy. It has a bunch of case studies - from Apple, Google, Netflix, Walmart, an African hand pump, a New York City park, and the B-17 bomber - showing what happens when organizations fail to include the customer/user/recipient when they make big decisions. [more inside]
Hello! UX Launchpad is a one day design course in Seattle. The event is built with non-designers in mind, and so far we've had a great blend of developers, PMs, fine artists, and interaction designers looking to learn more. Classes are designed to be small and hands-on.
I spent much of last year investigating a secret society in Paris, known by various names - UX, Untergunther, la Mexicaine de la Perforation. [Previously on MeFi: 1 2] This article has now been published in the summer issue of the literary journal BRICK, and they have posted it in full.